TERMS & CONDITIONS
Terms and conditions of Eshoppers.pk are as following:
You agree to use EShoppers.pk website (the "Website") only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree that you will not access or attempt to access the Website other than through the interface that is provided by EShoppers.pk unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of EShoppers.pk.
You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade, or resell the Website for any purpose.
You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which EShoppers.pk may suffer) of any such breach.
You may be required to register with EShoppers.pk to access certain services or areas of the Site. For any such registration, we may refuse to grant you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to eShoppers including those outlined in these Terms & Conditions, EShoppers.pk reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of eShoppers or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of EShoppers Pakistan. eShoppers and its suppliers and licensors expressly reserve all intellectual property rights in all Content.
LEGAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT
All fees and prices are in Pakistan Rupee (PKR)
Changing of Prices
EShoppers prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer, or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change concerning the pre-order price, the Customer will be informed and will have the possibility to cancel the order? We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
Errors EShoppers.pk strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links, and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links, and any other product-related information listed is entirely accurate, complete, or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical, or other error, EShoppers.pk shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
Additionally, all hyperlinks to other Web sites from EShoppers.pk are provided as resources to customers looking for additional information and/or professional opinion. EShoppers.pk does not assume responsibility for the claims and/or representations made on these or any other Web sites.
Placing An Order
Placing an order can be done from the website, by telephone EShoppers. Should you place an order from the website, you have to be sure that personal data is correct and updated. EShoppers suggests the Customer proof-read his/her form several times before validating an order. EShoppers is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. EShoppers.pk does not guarantee same day shipping. Orders are not processed on weekends and holidays.
Order Acceptance Policy
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. EShoppers.pk reserves the right at any time after receipt of your order to accept or decline your order for any reason. EShoppers.pk reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
EShoppers.pk will keep you informed of your order status via e-mail. All tracking information will be emailed to your EShoppers.pk ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.
You may request a change to your order provided the order has not already been charged to your account. Please call us during EShoppers.pk's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to adjust due to the sheer volume of emails we receive each day.
You may request that an order be canceled provided the order has not already been processed and shipped. Simply call us during EShoppers.pk's hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
EShoppers.pk currently offers COD (“Cash on Delivery”) payments and Store Pickup. However, Cash On Delivery option is only applicable within Karachi. To protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. EShoppers or its associated partners and employees cannot be held responsible in such a scenario or circumstance.
EShoppers reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. EShoppers.pk also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.
The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in the EShoppers database.
EShoppers.pk will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to the information you may provide. If you have any queries or issues regarding security at EShoppers please contact [email protected]
If any dispute, claim, controversy or difference (including concerning any tortious or statutory claim) ("Dispute") arises out of or in connection with or about this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the dispute through good-faith negotiations over thirty (30) calendar days commencing on the date that a party first sends to the other party written notice of the Dispute.
If a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Pakistan Law, which rules ("Rules") are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the Pakistan court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the Pakistan Court, the sole arbitrator shall be appointed by the Pakistan Court.
The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of EShoppers.pk to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and EShoppers.pk shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so.
LIMITATIONS OF LIABILITY
In all circumstances eshoppers.pk’s maximum liability is limited to the purchase price of the products sold. Eshoppers.pk shall NOT, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceeds this liability limit. Eshoppers.pk shall not be liable for the third party claims for damages against the customer or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not Eshoppers’pk has been made aware of the possibility of such claims or damages.
If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to EShoppers.pk and EShoppers shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.
Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and the company reserves the right to alter the ordered quantity for such products and or cancel the order with or without consent of the customer.
EShoppers.pk reserves the right to cancel any unpaid order under any circumstances without any owed liability towards a customer or otherwise, in-case of paid order EShoppers.pk still reserves this right as long as the paid amount is returned in full.
This User Agreement is governed by and construed by, Pakistan law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
Pre-order is a service that lets you order a product before the official launch date
We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reasons that we may or may not disclose. The delivery date for the pre-ordered items may change without any prior notice or confirmation.
Payment must be made in advance to confirm your preorder. If for any reason you would like to cancel your order before shipment you must do so at least 3 days before we dispatch your order.